FAQ
Find clear answers about Soul Jewelry personalized jewelry, custom name necklaces, materials, production, shipping, returns, warranty coverage, and everyday jewelry care.
Personalized Jewelry & Custom Orders
Is Soul Jewelry made with real gold?
Many Soul Jewelry designs are available in genuine solid 10K or 14K gold. Selected styles are also available in 925 sterling silver. Please check the product page for the exact metal options and specifications for the piece you choose.
What is the difference between 10K and 14K gold?
Both are genuine solid-gold options. 14K gold contains a higher percentage of pure gold, while 10K gold is a durable everyday choice. Availability varies by design, so refer to the product page when selecting your metal.
How do I personalize a custom name necklace or jewelry piece?
Choose the available options on the product page, such as the name or initials, font, metal color, chain length, and any offered upgrades. Character limits, sizing, and personalization choices vary by design.
Can I use initials, a date, or a special word?
Many designs can be personalized with a name, initials, or another meaningful word within the character limit shown on the product page. Review the product options carefully before placing your order.
Will my personalized name necklace look exactly like the product photo?
Each nameplate is made to order. The finished width, letter spacing, and overall shape can vary based on the name, number of characters, chosen font, pendant size, and available design options.
How do I choose the right necklace length?
Available chain lengths are listed on each product page. Consider where you would like the necklace to sit and compare the offered lengths before ordering; the best choice depends on your preferred fit and layering style.
Can I change or correct my personalization after placing an order?
Contact Soul Jewelry as soon as possible if you notice an issue with your personalization or order details. Because custom jewelry is made to order, changes may be limited once production has begun.
Production Time, Shipping & Delivery
How long does custom jewelry take to make?
Our personalized jewelry is made to order in Los Angeles. Most orders ship within 2–3 business days. Please allow additional carrier transit time after your order ships.
Do you offer free shipping?
We offer free standard shipping within the United States. Available shipping options and delivery estimates are shown at checkout.
When will my order arrive?
Your total delivery time includes both production time and carrier transit time. Most personalized orders ship within 2–3 business days, and the delivery estimate for the selected shipping method is provided at checkout.
Where is Soul Jewelry made?
Soul Jewelry personalized pieces are made to order in Los Angeles.
Returns, Warranty & Jewelry Care
What is your return policy?
Soul Jewelry offers a 14-day return policy. Because personalized items are made to order, please review our Shipping & Returns page for the eligibility details that apply to your order.
Does my purchase include a warranty?
Every purchase includes warranty coverage. If you need help with an item, contact us with your order details so our team can assist you.
How should I care for gold and sterling silver jewelry?
Store jewelry separately, clean it gently with a soft cloth, and avoid exposure to chemicals, chlorine, and harsh cleaners. Remove jewelry before activities that may scratch or damage it. Gentle, regular care helps your piece look its best.
Can I wear my jewelry while swimming, showering, or exercising?
To help protect your jewelry, remove it before swimming, showering, exercising, or using harsh cleaners. Chlorine, chemicals, and impact can affect the finish or cause damage.
Need More Help?
Contact Soul Jewelry if you have a question about a style, personalization option, material, or existing order. We are happy to help you choose a meaningful personalized jewelry gift or everyday piece.
